I wanted to let you know about our wonderful experience recently. Imagine my surprise (horror) when my husband organised a trip for our family of five to England and France for eight weeks. Horror, yes, because how do you stay failsafe?

My very first step was to call Qantas and request special meals for our son. I was originally told I could request dairy-free and gluten-free but when I mentioned salicylates, preservatives, colours etc the poor lady got very quiet and asked me to spell salicylates. She told me she would 'pass the request on but couldn't guarantee they could meet it'. They rang me back a day or two later saying they had spoken to their dietician and he would be able to cater for us. Imagine my amazement when almost perfect meals were delivered on all Qantas flights. I say almost because they did include a banana and I know amines would have been a problem but my son got heaps of food that was good for him! We were overjoyed. We couldn't say the same for the British Airways leg of our trip and we certainly struggled to stay failsafe in Singapore and Disneyland in Paris. The rest of our trip we self-catered and survived. The only nasty incident he managed in the whole trip (apart from a few hissy fits) was when he ran down a slipway and slipped (funnily enough) into the freezing cold harbour at Padstow. This was a truly amazing trip. I have written to Qantas to thank them for everything. It was certainly worth one little phone call. - Rhonda (our Lismore contact)